If for any reason you are not completely satisfied with your purchase from CUPIDSTONE, please send it back. Simply log into your account and print the pre-addressed return label. A valid proof of purchase (your order confirmation) must be presented within 30 days of purchase and the items must be as new and unworn. Please note that pierced jewelry is non-returnable for reasons of hygiene and safety. Customers are responsible for the shipping fee unless the item is damaged, incorrect or faulty.