If for any reason you are not completely satisfied with your purchase from CUPIDSTONE, please send it back. Simply log into your account and print the pre-addressed return label. A valid proof of purchase (your order confirmation) must be presented within 30 days of purchase and the items must be as new and unworn. Please note that pierced jewelry is non-returnable for reasons of hygiene and safety. Customers are responsible for the shipping fee unless the item is damaged, incorrect or faulty.

We are willing to exchange any items purchased from us. Simply log into your account and print the pre-addressed return label. A valid proof of purchase (your order confirmation) must be present within 30 days of purchase and the items must be as new and unworn. Please note that pierced jewelry is non-exchangeable for reasons of hygiene and safety.
Customers are responsible for the shipping fee unless the item is damaged, incorrect or faulty.

We are sorry to hear it. If the customer receives a damaged item, we will definitely offer free returns and exchanges. Just present us a valid proof of purchase within 30 days of purchase.

If customer’s order is missing, please ask your family or roommate first and then double check the shipping address is correct. If the problem still can not be solved, then please contact our service representative for further assistance.

Unfortunately, we cannot offer a refund or exchange without a valid receipt.

To clean tarnish, gently scrub your jewelry with a soft toothbrush in diluted soapy water. Dry thoroughly then buff with a jewelry polishing cloth. It helps remove the dirt and grit that may gather between the links of your bracelet causing wear and tear. Please be aware that the jewelry is delicate, so clean and swipe it mildly.